Temporary Shop Closure and Updates
Temporary Shop Closure
We have taken the tough decision to temporarily pause any new orders being placed on our shop. We are working hard to catch up on orders and we feel that giving ourselves a little room to concentrate on processing current orders is for the best. We really appreciate everyone's patience with us during this busy time, and please be assured that we are sewing as quickly as we can to catch up.
We will open again before the end of September,and perhaps have some new goodies to share with you. Keep an eye on our Instagram page for updates, and sign up to our mailing list for first news on re-opening dates.
See below for information regarding processing times for current orders.
COVID-19 - Delays and Updates
We are currently experiencing delays on the processing time for orders placed from June onward. Our usual processing time of 4 weeks has been extended to 8-10+ weeks . We’re working as hard as we can to catch up and hope to bring down our processing time very soon.
We received an extremely high volume of order throughout March, April and May. This was very unexpected and along with our supplies being delayed in March due to Covid, this has caused a delay in our processing times.
We’re working as hard and as quickly as we can to catch up and ship your orders out as quickly as possible. Once your order is complete you will receive a dispatch email to confirm that your order has been shipped.
As mentioned above, all postal services are incredibly busy at the moment, and so packages that have been shipped are taking longer to arrive than usual. Unless you specifically chose to upgrade to Tacked Shipping at checkout when you placed your order, there will be no tracking available for your package. Postal times are varying wildly at the moment and are quite erratic. Here is what we’ve found with current packages:
Post to the UK and Europe is taking around 3-6 weeks to arrive.
Post to the USA And Canada is taking 4-12 weeks to arrive.
Post to Australia and New Zealand is taking 12+ weeks to arrive. We have been informed by our local post office that packages to Aus and NZ are being held at their customs centres as they’ve closed their borders to international post from Spain. These parcels will be held until Aus and NZ decide to release them. Please contact your local postal service if this is affecting your parcel.
We are trying our very best to work as quickly and efficiently as possible during this time. We are responding to our messages and emails every Tuesday-Friday morning. We really appreciate your patience, understanding and support. We will continue to update here when there is a change in timescale.