We've thrown standard Size Guides out the window. We recognise that everybody is unique, and so is every BODY. That's why we aren't going to ask you which box you fit in, and instead we create each piece custom made to fit YOU and your body measurements. Our items are SIZE:YOU, just like it states on our labels.
Measuring is much easier and straight forward than you might think. Click the 'Size Guide' tab on each product listing to view the Measuring Guide. You can also view our Measuring Video, which has lots of hints and tips, by following clicking here.
Don't forget you can sign up to our Mailing List to receive a free downloadable 'Know Your Body' Worksheet, which has places for you to keep a record of your measurements and has even more hints and tips to help you on your way.
Measurements - Where to add them
Where do you leave your measurements for your order? Simple. Add the items you'd like to order to your cart. Then click on 'VIEW CART' before you proceed to checkout. On your Cart page, there is a box where you can type in your measurements and any other notes you'd like to leave us. Once you have done this you can then click through to proceed with checkout.
If you place your order and have forgotten to add your measurements in the box in your cart, don't panic. You can email them to us here - firstname.lastname@example.org - remember to include your name and order number.
Please see each item for estimated times on processing and shipping. Ready to ship Items such as pins and prints are shipped within 7 days. Our current processing time for lingerie and swimwear is 2-4 weeks.
Your items are sent from Spain via air mail, all items will be sent standard shipping unless otherwise agreed and arrive usually within 7-10 working days within Europe, and between 7-21 working days to the rest of the world. We obtain receipts upon postage however this does not include tracking information for your parcel.
If you would like to upgrade your shipping to include tracking information, please select the shipping upgrade at checkout.
Christmas Order Dates
Last order dates for lingerie:
Rest of World (inc. America) - 24th November
Europe - 1st December
Last order dates for ready to ship items:
Rest of World (inc. America) - 8th December
Europe - 15th December
Due to the nature of our garments (intimate apparel) and the fact that they are custom made, we do not accept returns or offer refunds.
However, if there is an issue with your order when it arrives, for instance if the fit isn't perfect, please contact us and we will endeavour to amend the items or will remake your order to ensure a perfectly fitting garment. You should contact us within 5 days of receiving your order, and you will need to return any items which are being amended or remade within 7 days. We are not responsible for return shipping costs. We will ask you to double check your measurements. If any fit issues are due to incorrect measurements being supplied to us, you will not be eligible for any amendments or remakes.
We are not responsible for any items which are lost in the post. Our standard shipping option does not include tracking information. If you would like to upgrade your shipping to include tracking, please do so at checkout, or contact us directly.